Contact Policy for Email and SMS Text Messages
Effective Date: 01/01/2022
1. Consent and Opt-In:
1.1. Prior Consent: TBF Mortgage Corporation will only send email and SMS messages to individuals who have provided explicit consent to receive such communications.
1.2. Opt-In Process: Consent will be obtained through an opt-in process, either through an online form, checkbox, or any other clearly documented means.
1.3. Unsubscribing: Recipients will be provided with a straightforward and easily accessible method to unsubscribe from future email and SMS communications. Once an unsubscribe request is received, TBF Mortgage Corporation will promptly remove the recipient's contact information from the corresponding communication list(s).
2. Message Content and Purpose:
2.1. Relevant and Appropriate: TBF Mortgage Corporation will ensure that all email and SMS messages are relevant to the recipient's interests or the purpose for which they initially provided consent.
2.2. Clarity and Accuracy: Messages will be clear, concise, and accurately represent the intended information, offers, promotions, or notifications.
2.3. Legal Compliance: TBF Mortgage Corporation will adhere to all applicable laws and regulations, including but not limited to anti-spam legislation, data protection, and privacy laws.
3. Frequency of Communication:
3.1. Reasonable Frequency: TBF Mortgage Corporation will maintain a reasonable frequency of email and SMS communications. The exact frequency will be determined based on the nature of the relationship, the recipient's preferences, and the purpose of the communication.
3.2. Frequency Options: Where possible, recipients will be provided with the option to choose their preferred frequency or to opt for specific types of communications.
4. Data Privacy and Security:
4.1. Data Protection: TBF Mortgage Corporation will handle all personal information collected in accordance with applicable data protection laws and regulations. The organization will take appropriate measures to protect the privacy and security of personal data.
5. Contact Information:
5.1. Contact Details: TBF Mortgage Corporation will provide clear and easily accessible contact information for recipients to reach out with inquiries, concerns, or to update their communication preferences.
5.2. Responsiveness: TBF Mortgage Corporation will make reasonable efforts to respond promptly to any communication received from recipients regarding their email and SMS preferences or any other relevant matters.
6. Policy Updates:
6.1. Notification: Any updates or changes to this contact policy will be communicated to recipients via email or SMS, depending on the preferred method of communication.
By interacting with TBF Mortgage Corporation via email or SMS, recipients acknowledge that they have read, understood, and agreed to abide by the terms outlined in this contact policy.
For any questions or concerns regarding this policy, please contact us using the information provided below:
TBF Mortgage Corporation
11909 Shelbyville Road
Louisville, KY 40203
We reserve the right to revise this contact policy as necessary to ensure compliance with legal requirements and to improve our communication practices. Updated versions of the policy will be posted to this page on out website.